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Class Booking and Cancellation Policy

Membership term:

  • Commitment to Fitter With Em is when you purchase a class, you can purchase either:

    • a single class at a fixed price with an expiry dated of 14 days from the date of first booking of a class

    • 10 classes at a fixed price with an expiry date of 2 months from the date of first booking of the class

  • No refunds will be made in respect of missed sessions.

  • Membership cannot be placed on hold.

Missed/make-up sessions:

  • If you are not able to attend your booking please cancel at least 4 hours prior to your class start time.

  • If you book a class and fail to cancel your booking at least 4 hours prior or simply do not show, no refunds/deferrals will be made in respect of missed sessions. 10 pack/Casual/Intro pass users will lose their class.

  • If you do cancel within the 4 hour period, members can make-up the missed session at any point within a 14 day period using the app.

  • Carried over sessions must be used within the next 14 days otherwise they are forfeited.

  • Carried over sessions cannot be transferred to other clients.

  • No refunds/deferrals will be made in respect of missed sessions.

  • This is in place for all classes.

  • The cancellation and booking policy is in place to ensure everyone has a chance to attend.

Session capacity

  • Fitter With Em sessions are capped at 12 to comply with local council license conditions (and more recently COVID regulations) – to ensure you all receive the attention you deserve.

COVID-19 responses:

  • In the event that your face-to-face sessions cannot be delivered in this way due to any circumstances created by the COVID pandemic (or any other natural disasters or uncontrollable events) they will be delivered via a virtual face to face format instead.

  • No refunds will be made for a change in delivery due to uncontrollable circumstances.

  • All members must comply with the current regulations and COVID safe recommendations (eg social distancing procedures, group sizes, hand hygiene, staying at home when unwell etc) in place at any given time.