Fitter With Em – Class Booking & Cancellation Terms & Conditions

1. General Terms

1. By purchasing a membership, class pack, or attending any session, you agree to these Terms & Conditions.

2. Fitter With Em reserves the right to update these Terms & Conditions at any time. Updates will be communicated via email, website, or in-studio notice.

3. Fitter With Em reserves the right to refuse entry to, or reject you from, any classes at its discretion.

4. Participation in any class or activity is undertaken at your own risk. You should seek medical advice before commencing any exercise program if unsure of your ability.

5. You must inform instructors of any injuries, illnesses, or medical conditions prior to participating in classes.

6. Instructors may provide physical adjustments during classes. Participation is at your own risk.

2. Memberships & Class Packs

Class Options

• Single class: expires 14 days from first booking

• 10-class pack: expires 2 months from first booking

Additional Pack Terms

• Packs are non-transferable, non-refundable, and cannot be extended

• Missed sessions are forfeited

• Memberships cannot be placed on hold unless otherwise stated

3. Booking & Attendance

• All classes must be booked via the online booking system

• Entry is not guaranteed without a booking

• Sessions are capped at 12 participants to ensure quality and compliance

4. Cancellation Policy

• Cancellations must be made via the booking system only

• Cancellation windows:

  • Minimum 4 hours prior (general classes)

  • 12 hours prior (where specified for memberships/passes)

Late Cancellation / No Show

• If you cancel late or do not attend:

  • Class is forfeited

  • Pack holders lose a class

  • Members may incur a $20 fee

Make-Up Sessions

• If cancelled within the allowed window:

  • Session can be rebooked within 14 days

  • Unused sessions after 14 days are forfeited

  • Sessions are non-transferable

5. Late Arrival & Studio Etiquette

• No late entry once class has started

• No refunds for missed classes due to lateness

• Do not attend if unwell

6. Payments & Refunds

• All sales are final

• No refunds for:

  • Missed classes

  • Change of mind

  • Injury, illness, or schedule conflicts

• Fees may be updated with notice

7. Membership Billing & Cancellation

• Memberships may have a minimum commitment period

• Ongoing memberships continue until cancelled

• Cancellation requires 5 business days’ notice via email

• Payments are processed via third-party providers

• Failed payments may incur additional fees

8. Suspension Policy

• Memberships may be suspended:

  • Minimum: 1 week

  • Maximum: 6 weeks per request

  • Maximum total: 10 weeks per year

• 48 hours’ notice required via email

9. Private Sessions

• Bookings confirmed upon payment

• Minimum 24 hours’ notice required for cancellations

• No refunds or transfers for missed private sessions

10. Liability & Risk

• To the extent permitted by law:

  • Fitter With Em is not liable for injury, loss, or damage sustained during participation

• You agree to release and indemnify Fitter With Em against claims arising from participation

11. Personal Belongings

• You are responsible for your belongings

• Fitter With Em is not liable for lost or stolen items

12. Conduct

• You must not damage property or interfere with others

• Breaches may result in membership termination

13. Privacy

• Personal information is collected for booking and membership management

• Third-party systems may be used for bookings and payments

14. Intellectual Property

• All branding, materials, and content remain the property of Fitter With Em

• You may not reproduce or distribute without permission

15. Governing Law

• These Terms & Conditions are governed by the laws of New South Wales, Australia